Customers who are experiencing difficulty paying their water bill in full may request a temporary payment arrangement with Sunnyslope County Water District. Payment arrangements allow customers to pay their past-due balance over time while maintaining active water service, provided all agreement terms are followed.

To request a payment arrangement, please follow the steps below.

How to Submit a Payment Arrangement Request

Step 1 – Download the Request Form
Download and complete the Payment Arrangement Request Form provided below.

📄 Payment Arrangement Request Form (PDF)

Step 2 – Complete and Sign the Form
Fill out all required information and sign the form. Incomplete forms may delay the review process.

Step 3 – Email the Form to the District
Email the completed and signed form to:

📧 billing@sunnyslopewater.org

Requests submitted by phone or verbally will not be accepted.

Review and Approval Process

All payment arrangement requests are reviewed by the District’s Billing Department. Submission of a request does not guarantee approval.

Please allow up to 48 hours for the review process.

If the request is approved:

• A Payment Arrangement Agreement will be prepared and sent to you.
• A Lien Warning Letter will also be provided for signature.
• Both documents must be signed and returned before the payment arrangement becomes active on the account. A $10.00 administration fee will be applied to approved payment arrangements

Important Eligibility Requirements

Payment arrangements are subject to the following conditions:

• Customers who have defaulted on a previous payment arrangement within the past 12 months are not eligible.
• All future bills must remain current while the payment arrangement is in place.
• Any missed or late payment will result in cancellation of the agreement, and the full remaining balance will become due.

Tenant Accounts

If the request is submitted by a tenant, the property owner will be notified upon Payment Arrangement approval and provided with a Lien Warning Letter. This ensures property owners are aware that the property may be subject to a lien if the account becomes delinquent.

Important Notice

Payment arrangement requests will not be processed on shut-off days, which occur on the second Wednesday of each month, due to high operational volume.