Leak Adjustment Policy

When a Sunnyslope County Water District customer discovers and repairs a water leak, they may request a leak adjustment on their water bill if the following criteria are met:

• The request must be submitted in writing within 30 days after the end of the billing period in which the leak was repaired.
• Water consumption must meet one of the following thresholds:
  • Usage is at least 50% higher than the customer’s normal consumption for the same time of year, or
  • Water consumption charges are at least $100 greater than the prior year’s bill for the same time period.
• Customers may receive an adjustment for leaks outside of their direct control once every five years.
• Avoidable leaks are eligible for adjustment only once during the lifetime of the account.

Adjustment Method

The cost of the water lost due to the leak will not be forgiven. However, any excess water usage above the customer’s normal consumption will be charged at the lowest billing tier.

For more information about leak adjustments, please download the Leak Adjustment Summary Sheet or the full official policy below.

Leak Adjustment SummaryPolicy 8500 Leak Adjustment

If you qualify for a leak adjustment and would like to apply for it, please fill in and submit the two forms below.

Leak Adjustment ApplicationAcknowledge One-Time Leak Credit