I hope this message finds you well.

We are reaching out to sincerely apologize for an error that was recently identified in the water rates applied to your account. Upon review, we discovered that the rates used were incorrect and may have affected your recent billing statement.

Please know that this was an unintentional oversight, and we take full responsibility for the mistake. We understand how important accurate billing is, and we deeply regret any confusion or inconvenience this may have caused.

Our team has already taken steps to correct the error, and you will receive an updated bill reflecting the accurate water rates within the next 5 business days. If you have already paid the incorrect amount, any overpayment will be automatically credited to your account.

We are also reviewing our internal processes to ensure this does not happen again in the future.

If you have any questions or concerns, or if you would like to speak with a member of our team directly, please don’t hesitate to contact us.

Thank you for your understanding and patience. We value your trust and will continue working to provide you with the high level of service you deserve.